Terms of Service

These Terms of Service govern your use of the Eden's Home platform, including our website, booking system, AI-assisted chat, and all related services.

By accessing the platform, creating an account, or making a booking, you agree to be bound by these terms. If you do not agree, please do not use our services.

Eden's Home is operated by Aviral Sharma, registered under Shop & Establishment Act (Delhi) and Udyam Registration, with a principal place of business in New Delhi, India.

Eden's Home is a hospitality management and booking aggregator. We are a technology platform — not a hotel, not a property owner, and not a travel agent. Specifically:

• Properties listed on our platform are independently owned by third-party property owners.
• Eden's Home facilitates bookings between guests and property owners on behalf of those owners.
• We manage guest communication, check-in coordination, and booking support.
• We charge a service fee (described below) for providing this platform and service.
• Property owners are independent parties and are not employees or agents of Eden's Home.

Because we are a platform intermediary under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Eden's Home is not liable for the acts or omissions of property owners, provided we comply with the obligations set out in those rules.

To make a booking, you must create an account. Accounts can be created using:

• Email address and password
• Google account (OAuth login)
• Phone number with OTP verification

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately if you suspect unauthorised use of your account.

Eden's Home reserves the right to suspend or permanently terminate accounts that violate these Terms, misuse the platform, or engage in fraudulent activity.

You must be at least 18 years old to create an account and make bookings on Eden's Home. By confirming a reservation, you confirm that you meet this requirement.

Under the Indian Contract Act, 1872, contracts entered into by persons under 18 are void. If we discover an account was created by a minor, we will terminate the account and cancel any associated bookings.

Eden's Home charges a service fee of 14% on the stay subtotal (the nightly rate multiplied by the number of nights, plus any applicable per-guest charges). This fee is charged to the guest and is displayed transparently on the checkout page before payment.

The service fee covers:

• Platform operation and technology infrastructure
• Guest support and booking management
• AI-assisted chat and booking coordination
• Secure payment processing infrastructure

The service fee is separate from the property price set by the owner. Property owners receive the full stay subtotal with no deduction from their payout.

The service fee is non-refundable once a booking has been confirmed, except in cases where Eden's Home cancels the booking due to platform error or property unavailability.

Bookings on Eden's Home go through an owner-approval process before payment is processed. Here is how it works:

• You submit a booking request with your dates, guest count, and contact details.
• The property owner is notified and confirms availability.
• Once approved, you proceed to payment via Razorpay (our payment gateway).
• Payment options include full payment or 50% advance payment, where available.
• For advance bookings, the remaining 50% balance is due at check-in.

A booking is only confirmed once payment has been received and you receive a booking confirmation with a confirmation number. Date holds expire if payment is not completed within the specified window shown during checkout.

Each property has its own rules set by the property owner. These may include restrictions on:

• Maximum guest count (strictly enforced)
• Smoking — most properties are smoke-free indoors
• Parties, events, or gatherings beyond the booked guest count
• Pets
• Noise levels and quiet hours
• Use of outdoor spaces such as pools, terraces, and gardens

Property rules are displayed on each property listing page. By confirming a booking, you agree to follow all rules applicable to that property. Violations may result in early termination of your stay without refund and/or charges against your security deposit.

Guests are responsible for any damage caused to a property or its contents during their stay. Some properties require a security deposit at check-in, which is held against potential damages or rule violations.

If damage occurs:

• The security deposit (if collected) may be partially or fully withheld.
• If damages exceed the deposit amount, you may be required to compensate the balance.
• Eden's Home or the property owner may request photographs, repair estimates, or invoices to substantiate the claim.
• Disputes about damage charges can be raised through our Grievance Redressal process.

Cancellation terms vary by property. Each property is assigned one of three cancellation tiers:

• Easy — Full refund (minus a 5% processing fee) if cancelled at least 24 hours before check-in.
• Moderate — Full refund (minus a 5% processing fee) if cancelled at least 7 days before check-in.
• Strict — No refund under any circumstances once the booking is confirmed.

The applicable cancellation tier is displayed on the property listing page and on the checkout page before payment. The 5% processing fee covers payment gateway charges and is non-waivable regardless of tier.

The Eden's Home service fee (14%) is non-refundable on all cancellations.

Please refer to our Cancellation Policy for full details.

In addition to property bookings, Eden's Home may offer curated local experiences such as dining, activities, and guided outings. Experiences are managed by independent third-party providers.

Separate booking terms and cancellation policies may apply to experiences. These will be displayed at the time of booking. Eden's Home facilitates the booking but is not the experience provider.

Eden's Home operates an AI-powered booking assistant called Aven, available on our website and via WhatsApp. When you interact with Aven:

• Your messages are processed by third-party AI providers (OpenRouter and Groq) to generate responses.
• Your inquiry data (dates, guest count, preferences, contact details) may be shared with property owners to facilitate booking.
• WhatsApp interactions are routed through the Meta Business API and are subject to Meta's terms and privacy policy.
• AI responses are informational. They do not constitute a confirmed booking until you complete the checkout and payment process.

Property owners who list on Eden's Home are independent parties. They are solely responsible for:

• The accuracy of property listings, descriptions, and photos
• Property maintenance, cleanliness, and habitability
• Compliance with applicable local, state, and national laws — including state-level tourism and homestay registration requirements
• Health and safety standards within their property
• Any damages or losses caused by their property to guests

Eden's Home is not liable for acts or omissions of property owners. If you have a complaint about a property, please contact us and we will facilitate resolution to the best of our ability.

To the fullest extent permitted under applicable Indian law, Eden's Home's liability to you is limited to the amount you paid for the booking giving rise to the claim.

Eden's Home is not liable for:

• Loss or damage caused by property owners, third-party service providers, or force majeure events
• Indirect, incidental, or consequential losses
• Inaccuracies in property listings provided by owners
• Third-party services accessed through our platform (Razorpay, WhatsApp, experiences providers)

Nothing in these Terms limits liability for fraud, death, or personal injury caused by our negligence.

All content on the Eden's Home platform — including the brand name, logo, website design, and original written content — is owned by Eden's Home and protected under applicable intellectual property laws.

You may not copy, reproduce, or distribute our content without prior written permission. Property photos and descriptions remain the property of the respective owners and are used with their permission.

These Terms are governed by the laws of India. Any dispute arising from these Terms or your use of the platform shall be subject to the exclusive jurisdiction of the courts of New Delhi, India.

Before initiating any legal proceedings, we encourage you to raise a complaint through our Grievance Redressal process, which is available at grievance-policy. We commit to resolving complaints within 30 days.

Eden's Home may update these Terms from time to time. Material changes will be communicated by updating the "Last updated" date on this page and, where appropriate, by notifying registered users via email.

Continued use of the platform after changes are posted constitutes acceptance of the updated Terms.

For questions about these Terms of Service, please contact us.