Cancellation Policy

We understand that plans change. Eden's Home offers per-property cancellation tiers so guests can choose a booking that matches their flexibility needs. The applicable tier for each property is shown clearly on the listing page and again at checkout before any payment is made.

All eligible refunds are subject to a 5% processing fee that covers non-recoverable payment gateway charges. This fee applies regardless of cancellation tier.

The 14% Edens service fee is non-refundable on all cancellations once a booking is confirmed.

Each property is assigned one of three tiers:

Some bookings allow a 50% advance payment at the time of booking, with the remaining 50% due at check-in.

If you cancel an advance-payment booking:

• Easy tier: the advance amount paid is refunded, minus the 5% processing fee on the full booking amount.
• Moderate tier: the advance amount paid is refunded (minus 5% fee) if cancelled at least 7 days before check-in.
• Strict tier: the advance amount is non-refundable regardless of when you cancel.
• If you paid the advance but did not pay the balance at check-in, the stay will not proceed and the advance is forfeited.

A no-show occurs when a guest does not arrive for their booking and has not cancelled in advance. No-shows are treated as same-day cancellations regardless of the property's assigned tier:

• Easy tier properties: a no-show is not eligible for a refund.
• Moderate and Strict tier properties: a no-show is not eligible for a refund.
• If circumstances prevent your arrival, please contact us before your check-in time so we can advise on options.

In the rare event that a property owner cancels a confirmed booking, Eden's Home will:

• Issue a full refund of the total amount paid, including the Eden's Home service fee and the 5% processing fee
• Notify you immediately and assist in finding an alternative property where possible
• The 5% processing fee is waived and refunded in full for owner-initiated cancellations

Owner-initiated cancellations are taken seriously. Repeated cancellations by an owner may result in their listing being suspended from the platform.

To cancel a booking:

• Log into your Eden's Home account and go to "My Bookings"
• Select the booking you wish to cancel and follow the cancellation steps
• You will receive a confirmation of your cancellation by email
• Refunds (where applicable) are processed within 2–5 business days

Cancellations requested via WhatsApp or phone call are not valid unless confirmed through the platform or in writing via email to avirals@edenshome.in.

Modifying your booking dates is treated as a cancellation of the original booking and creation of a new one. The cancellation policy of the original booking applies to the date change. Please contact us before requesting date changes so we can advise you on whether the new dates are available and what the cost implications are.

For questions about a specific cancellation or to raise a dispute, please reach out to us directly.